View Full Version : LBS and foreign parts
Gronk
13-09-2006, 11:31 AM
This post was inspired by another one asking about buying a bike from out of town and getting their LBS to work on it. My question however is what about your LBS working on/fitting parts you bought somewhere else or even on the net?
I personally got alot of grief from my LBS for needing some help with some brakes I bought on the net. They were getting up me for buying stuff outside Australia because I should be supporting the local bike economy (or possibly their own personal economy?).
So is their argument justified or are they being unreasonable? I understand what they are saying, and can also see why they would want to be selling me the parts rather than someone else (no matter where they are from).
I only ask cuz we have another store, who is perfectly happy to work on parts bought from any source/location. In fact I out and out told them "I bought this part from a store in the US on the net, do you mind working on it for me?" They had no problems at all with it.
P.S. I do appologise if this has been covered to death in previous posts :)
cellardoor
13-09-2006, 11:45 AM
They are going to charge you for whatever work they do so I dont know what they are getting pissy about. They should just charge what they think the job is worth. If they dont want your business then take it somewhere else.
...might be some argument to the 'support Australias economy' thing (But then you should buy from Australian manufactures, not just Australian shops)
Oh there are a few members who are going to jump on this topic like a hero onto a grenade.... most notably S. :D
You will also find a lot of opinions about this is numerous other threads here on Farkin. Use the search button and sit back for a good read.
I personally got alot of grief from my LBS for needing some help with some brakes I bought on the net. They were getting up me for buying stuff outside Australia because I should be supporting the local bike economy (or possibly their own personal economy?).
Did you ask the LBS if they could supply the brakes before purchasing them off the net ? Did they give you a price ?
I have always been upfront with the LBS, go in, tell them what you want, give them the chance to quote it. If there price is way over the top, tell them. No problem in that I don't think. Let them know your going to get it from the net.
I have bought very little from the net, as I would prefer to pay a couple of dollars more and look after my LBS. But at the same time, the couple of things I bought off the net were recommended by my LBS, as they were dirt cheap.
synrgy
13-09-2006, 12:19 PM
i cant see any reason why they would give someone grief for asking for some work to be done.
If you bought parts from their shop they probably would charge you slightly less for the labour of putting the parts on.
If you bought the parts from OS then they should charge you slightly more for the labour.
Thats how i would be doing things.
Gronk
13-09-2006, 12:49 PM
I have either asked about products or seen their price tags before ordering them online... I have received stuff from the net delivered to my house for less than half the price thhey have been in the store/s.
I don't expect a store to give me over 50% off their ticketted price so I don't ask them how much they can do it for.
captainmorgan
13-09-2006, 12:57 PM
Why don't you just install the parts yourself? Most bike maintenance is fairly simple. Do a little research on how to install these parts yourself and you will save youself time and money.
crabapple hitz
13-09-2006, 01:23 PM
when my local bike shop starts chipping in for my mortgage repayments I'll stop buying stuff cheaper from the internet.
I agree with Crabapple hitz, but I buy things from all over the place including my LBS. I get a discount from my LBS, but when it comes to big ticket items, the folding is better in my pocket so generally I shop online or OS. Mind you I just bought a $580 RP23 from the LBS as I asked lots of questions from people at Dirt Works and the LBS, so I would feel like a b@st@rd if I bought OS.
Gronk
14-09-2006, 11:30 AM
I just bought a $580 RP23 from the LBS as I asked lots of questions from people at Dirt Works and the LBS, so I would feel like a b@st@rd if I bought OS.
I do agree there, being able to ask questions and to physically be able to see and fiddle with an item before you buy it is nice... and you certainly do feel like a bugger if you go in and ask a bunch of stuff from your LBS just to buy it online. But that said, one's conscience can be quelled when you can save so much money! I bent a non-drive side crank arm, and my LBS offered a replacement for about $120 for a used non-matching arm. So I say thanks, but I'll see what I have lying around at home first, just to get me out of the store. I go and look online and pick up a brand new complete XT crankset, delivered to my door for $180. The store also happened to have that same crankset instock for about $460. This is where the conscience and the wallet don't get along :D
chuckrockswell
14-09-2006, 11:52 AM
i think if you buy stuff from OS and not your LBS, then fair enough, your choice. but if you buy the stuff from OS and then take it to your LBS for fitting, then its a given that they will charge you top dollar for installation... probably more than if you purchased the item from them.
you have to remember that they run a business too... its their source of income. i don't see too many bicycle store owners or employees driving their new hummer, with bling bling out to the wazoo on their way to roll some dice at high roller tables at the local casino.
Turner_rider
14-09-2006, 11:52 AM
Slightly OT: In most cases I find that my LBS is actually quite good at matching parts prices from OS internet sites when all the costs are taken into account. They have also suggested that on some particular parts I should just buy from OS becasue the same item is overpriced in Australia....
StormFire
14-09-2006, 05:32 PM
You'll just find that when you ask a shop to fit foreign parts, that the main affect is that they'll have no sympathy in charging you for their labour at the end of it all.
The best example of this is when people buy cheap kids bikes from K-mart still boxed up for $50 because they dont want to fork out the $100 or so for a pre-built one at a bikeshop, realise that they cant put it together themselves, and so get the bikeshop to build it for them instead, which $45 later equates to the cost of a superior bike at the same shop. which i always find to be slightly amusing at the expense of the cheap bastards :D
No Skid Marks
14-09-2006, 05:53 PM
The bike shop has no place to get on your case,they can charge what they have to and explain that without the product proffit the labour fee will be high. Then you can weigh up whats cheaper,buy OS and pay more for labour or buy in store.
The Aussie market is sort of unique I'd imagine in that it's flooded with cheap ex sponsor kit or cheap bike shop employer kit that brings the whole value of the products down and minimises costomers,you then ad cheap OS shops and the local shops really take a beating. The big companies have been making to much for to long,charging close to what an Aussie can build for for a mass produced product. The consumer is not hurting the shops as much as the big manufacturers are.
DIGITALPIMP
14-09-2006, 06:38 PM
Its not always the fault of the LBS. The Distributors take a fair chunk of the pie. People are always going to buy stuff online. Although your own judgement should tell you that anything which breaks easily should be bought from your LBS for ease of warranty etc..forks n frames should be local definately.
But you cant beat a good deal done locally, they are out there, personally my LBS is brilliant.
Smartest thing said in here is by cellardoor:
...might be some argument to the 'support Australias economy' thing (But then you should buy from Australian manufactures, not just Australian shops)
Support Local products.
It's a competitive market for goods - if they can't compete with product pricing then you're well within your rights to go elsewhere (another shop, online, whatever). However, it's not such a competitive market for services, because you can't just go to an online shop to get them to fix your stuff... so if you buy online then get them to install it, they're also well within their rights to charge you whatever the hell they feel like (well, quote you that anyway - obviously you have to accept the price before they can go ahead with it). If they just flat out refuse to deal with stuff you've bought online, that's their loss!
(But then you should buy from Australian manufactures, not just Australian shops)
Support Local products.
What? All three of them?
julianwisbey
14-09-2006, 08:42 PM
the bloke that owns the lbs used to be cool he used to do free services adjust this fit parts for free but now i am buying all my parts from either the close but further phantom bikes or farkin he now charged me 20 bucks to put a bb in i was like woah damn jelous biach i was a good customer i had brought 4 bmxes from him and lots of parts
brisneyland
14-09-2006, 09:13 PM
the bloke that owns the lbs used to be cool he used to do free services adjust this fit parts for free but now i am buying all my parts from either the close but further phantom bikes or farkin he now charged me 20 bucks to put a bb in i was like woah damn jelous biach i was a good customer i had brought 4 bmxes from him and lots of parts
Will he also sell you a box of full stops and a roll of sentence structure?
he now charged me 20 bucks to put a bb in i was like woah damn jelous biach i was a good customer i had brought 4 bmxes from him and lots of partsSo his labour and tools are worth nothing to you?
So many people have to realise that shops do alot of free work out of good will, it's definately a priviledge not a right to gain access to this free work... look at it from their perspective, you've said "I don't owe you anything so why should I pay more for your product", they've said "I don't owe you anything so why should I do free work for you".
This door swings both ways, and both parties could cop it swinging in their faces :eek:
spartan_s
14-09-2006, 09:32 PM
i have seen both sides of the fence, as a former employee, now a customer.
regardless. The mechanic at your LBS usually has a mouth to feed apart from his own, or a downhill bike to buy. prostitutes dont give out free head jobs just cause you know their first name. do have a little diligence when your at you local,plus the online bike shop wont service your bike even if you plan on pushing it through your monitor
:D
ps- if anyone know different about the working girls. pass on their names :D
my 2 cents :)
Gronk
14-09-2006, 09:44 PM
The thing is I personally have no problem paying to have them fit/work on stuff I can't do myself, I don't have a full workshop nor have I done any bike mechanic courses.
Naturally there are perks to buying local with services, maintenance, bike tweeks etc. But I have 4 bikes, and do tend to change bikes quite frequently, be it buying new, used or building something up... but I will basically avoid this one store for anything but buying a new bike; which I'd probly avoid for that too if they didn't have such a good selection :)
The other store also tends to have workers with a less obnoxious "you don't race elite downhill so I will talk down to you" attitude. But that's for another post!
It's a competitive market for goods - if they can't compete with product pricing then you're well within your rights to go elsewhere (another shop, online, whatever). However, it's not such a competitive market for services, because you can't just go to an online shop to get them to fix your stuff... so if you buy online then get them to install it, they're also well within their rights to charge you whatever the hell they feel like (well, quote you that anyway - obviously you have to accept the price before they can go ahead with it). If they just flat out refuse to deal with stuff you've bought online, that's their loss!
Totaly agree, but once you mix social factors and quality of service into the mix it gets more... grey.
In todays world of internet and express post I think loyalty to a shop or sales person is misguided, it's just a socially complicated way of ripping yourself off. traditional stores are often hamstrung by their suppliers.
As a general rule if your going to pay less for parts, you'll pay more for labour.
If your going to pay more for labour you might as well get a top knotch mechanic working on your bike. Labour rates are not dictated by a supplier, how much a shop cahrges, how much they pay the mechanic and how competent the mechainic/s are vary dramaticaly.
Loyalty to a good mechanic is not at all misplaced, it's a service ehich can't be achived over the internet and isn't dependent on a supplier. Find a mechanic you trust, and be loyal to them, follow them from one shop to the next and always request specificly that your bike be worked on by them. My experience is that this can be a mutually benificial relationship, you increase the mechanins job security and his attractivness to potential employers and his abillity to achive self employment if he decides to go that way.
whether or not your mechanic will reward your loyalty financialy or by bumping your bike up the repair queue is hard to say but over time they get to know your bike and your riding style and you get better value from their service.
anthonyma
15-09-2006, 08:19 AM
If your going to pay more for labour you might as well get a top knotch mechanic working on your bike. Labour rates are not dictated by a supplier, how much a shop cahrges, how much they pay the mechanic and how competent the mechainic/s are vary dramaticaly.
Loyalty to a good mechanic is not at all misplaced, it's a service ehich can't be achived over the internet and isn't dependent on a supplier. Find a mechanic you trust, and be loyal to them, follow them from one shop to the next and always request specificly that your bike be worked on by them. My experience is that this can be a mutually benificial relationship, you increase the mechanins job security and his attractivness to potential employers and his abillity to achive self employment if he decides to go that way.
I totally agree with this sentiment.
There's a local "shop" here in Adelaide that runs off an interesting business model. Pete runs a small one-man bike shop operation, and is a top mechanic. He does great work on suspension rebuilds, tuning, brakes, etc, as well as regular bike services, repairs etc. However, his shop is the strangest bike shop you are likely to see. There is very little in the way of parts and gear on display, and last time I was in there the number of new bikes on the floor had been reduced to one. That's right, one single bike :eek:. The workshop is on the main floor where customers can see the work being done, and the bike rack in the workshop is always filled with customers' bikes.
His focus is on service and repair work. He charges reasonable rates (not low rates, but not extortionate either) and does top work. He is prepared to order whatever parts you need with a quick turnaround, and is good on customer service. He will follow up orders that haven't arrived, and contact the customer to let them know what the delay is. If he commits to a delivery date, he contacts the customer to let them know if he is unable to meet it for any reason. He also contacts the customer to let them know when parts arrive or a job is done. As a result of this business model and good customer service, he has a loyal customer base.
As a small shop owner he can't compete on price when it comes to bikes or parts/accessories sales, even compared to larger local shops, but he can certainly compete as a mechanic due to reliable, accurate work and great customer service. It's about providing a service that others can't or don't.
thecat
15-09-2006, 08:59 AM
What do you think the guy at the pizza place would say if you walked in with a bag of toppings and asked if he could put them on a pizza cause you got them cheaper down the road but wasn't sure how to cook them?
What do you think the guy at the pizza place would say if you walked in with a bag of toppings and asked if he could put them on a pizza cause you got them cheaper down the road but wasn't sure how to cook them?
ka-ching... boom-tish... game over! Pure gold.
tinto
15-09-2006, 09:17 AM
It's about providing a service that others can't or don't.
I like it. Anyone know of a service like this in Perth?
I'm willing to pay for a good mechanic without store baggage. :P
What do you think the guy at the pizza place would say if you walked in with a bag of toppings and asked if he could put them on a pizza cause you got them cheaper down the road but wasn't sure how to cook them?
Depends... is he supplying the base?
brisneyland
15-09-2006, 09:29 AM
What do you think the guy at the pizza place would say if you walked in with a bag of toppings and asked if he could put them on a pizza cause you got them cheaper down the road but wasn't sure how to cook them?
What if I could get exactly the same pizza delivered to my door for a quarter of the price, rather than drive to the shop, wait for half an hour to get served, be told that my pizza is not ready and to come back tomorrow or next week?
crabapple hitz
15-09-2006, 09:33 AM
What do you think the guy at the pizza place would say if you walked in with a bag of toppings and asked if he could put them on a pizza cause you got them cheaper down the road but wasn't sure how to cook them?
What if I get him to add a little extra Salami and buy a 1.25 litre bottle of coke from him.
thecat
15-09-2006, 09:33 AM
What if I could get exactly the same pizza delivered to my door for a quarter of the price, rather than drive to the shop, wait for half an hour to get served, be told that my pizza is not ready and to come back tomorrow or next week?
As long as you are not walking in and asking him to cook it for you what's your point?
The discussion was about buying parts elsewhere and asking the shop to fit them, that's very different from buying the parts elsewhere and fitting them yourself.
thecat
15-09-2006, 09:34 AM
What if I get him to add a little extra Salami and buy a 1.25 litre bottle of coke from him.
I'd say he's going to charge you full price and spit in the cheeze anyway:p
Adrian
15-09-2006, 09:47 AM
So Flynny.. say I bought these forks and I need them cut down, and a headset and race fitted, and have them installed? Would you do it or pass it up on principle? (And how's sunday as I'm passing through lithgow).
What if I get him to add a little extra Salami and buy a 1.25 litre bottle of coke from him.
Sure, that'll be $7.99 for the coke and you'r pizza will be ready in about 4 or 5 hours.
thecat
15-09-2006, 09:55 AM
So Flynny.. say I bought these forks and I need them cut down, and a headset and race fitted, and have them installed? Would you do it or pass it up on principle? (And how's sunday as I'm passing through lithgow).
Adrain we are happy to fit things at a price (and not spit in your cheeze). If you brought the stuff off us we'd fit them for nothing.
We're not open Sundays. I need to ride somethime:D
Adrian
15-09-2006, 09:57 AM
Yeah I know, just interested in the reaction... only trying to (subversively and cheekily) discern the relative value in service from a good bike shop, vs The competitive market for bike parts. (You fit bought items for free? sign me up.)
projectsplat
15-09-2006, 10:22 AM
t and anthony seem to have hit the nail on the head.
I feel that the LBS as a business model is outdated. The overheads are too high (expensive retail location, keeping lots of product in stock), and the ability of the LBS to get buy breaks on volume purchases is next to nill, and the margins are shrinking quickly due to competition from internet shops.
Comparitively, the online shop has lower overheads (no expensive retail space, ability to keep lower stock levels), more volume of sales (meaning better buy breaks from distributors) and because they are focusing purely on sales, can generally do a better job of it.
So where does this leave the LBS? Well, as anthony has pointed out, the smart ones are moving from the Local Bike Shop model towards a Local Service Centre model. Sure, you can buy stuff from them if you want to, and thay can order bits as required, but the core of their business is servicing and repairing bikes.
as t pointed out, the online bike stores can't offer you installation, servicing and repair on your bike, but your LBS can.
I am not sayaing that bike shops should completely ditch the idea of selling bikes and move to a service only model. There is a balance to be found. What I am saying is the idea that a bike shop that relies on just selling bikes for its income is in for a hard time over the next few years.
Edit : my opinion on this has been formed from working in Computer retailers for a few years. with margins on computer gear shrinking rapidly and the prevalence of internet computer shops, many of them have gone under and lost a lot of money. (Anyone remember Buzzle?) The ones that haven't are the ones that have strong service centres attached to their operation, and it has been the service centres which have kept the business's afloat during tough times. - Someone is always breaking something, and desperately needs it fixed....
crabapple hitz
15-09-2006, 10:35 AM
What I am saying is the idea that a bike shop that relies on just selling bikes for its income is in for a hard time over the next few years.
I don't know about that. Sure I buy all my small parts online but if I'm buying a whole new bike I would definately get it from a shop. For the exact reasons everyone has been supporting i.e servicing, warrantys and being able to try before I buy. Anyway ordering a whole bike online will sometimes end up costing you more due to shipping and duty.
as t pointed out, the online bike stores can't offer you installation, servicing and repair on your bike, but your LBS can.
I am not sayaing that bike shops should completely ditch the idea of selling bikes and move to a service only model. There is a balance to be found. What I am saying is the idea that a bike shop that relies on just selling bikes for its income is in for a hard time over the next few years.
It's practically impossible to try gloves, Helmets, Shoes etc. on for size without a retail store, although I now know I take a fox 10, a Met Large and Orchid 12 :D
and there is still good money in the $300 - $1000 bike market, over the next few years a lot of shops will need to asses what they can actually be competitive on and pull out of market segments where they can't compete.
projectsplat
15-09-2006, 10:49 AM
I don't know about that. Sure I buy all my small parts online but if I'm buying a whole new bike I would definately get it from a shop. For the exact reasons everyone has been supporting i.e servicing, warrantys and being able to try before I buy. Anyway ordering a whole bike online will sometimes end up costing you more due to shipping and duty.
and that is a good point, but how often do you buy a complete bike in a retail bike shop? are you and your friends buying complete bikes off that shop often enough for it to survive?
- i should point out that my arguement is focusing mainly on the small local bike shop here, and not the GoldCross Cycles or Rebel Sports of this world.
i personally have bought 2 complete bikes from a retail bike shop in the last 15 years. the rest of my bikes (the other 10 or so bikes that I have had during that time) have been built up as parts, bought second hand, upgraded from other bikes etc. etc. etc.
the people who are buying a big ticket price bike every year are few and far between, and for each one of those, there is someone else who is buying their old bike second hand - and not buying from the LBS.
if we were to expand this "save the LBS" further it really would have to include buying second hand gear - because for every bit of second hand gear that you buy from the trading post, from a mate or from the Farkin Trading area, is a piece of new gear that you are not buying from the LBS
i congratulate any LBS that can survive in this market - they must be doing something very very right, but as t pointed out, it is most likely to be the fact that they have a damn good mechanic.
projectsplat
15-09-2006, 10:56 AM
It's practically impossible to try gloves, Helmets, Shoes etc. on for size without a retail store, although I now know I take a fox 10, a Met Large and Orchid 12 :D
and there is still good money in the $300 - $1000 bike market, over the next few years a lot of shops will need to asses what they can actually be competitive on and pull out of market segments where they can't compete.
absolutely. there is a balance to be found there. fight the battles you know you can win, and avoid losing money on the battles that you cannot.
Kingswood
15-09-2006, 12:24 PM
**Disclaimer – I have no experience working in the industry**
So can someone explain something to me, there has been many threads on this topic but I still don’t have a clear picture of what is going on.
If I buy a part from OS, I assume the process works like this:
Manufacturer > US Distributor > US Shop > *Freight* > Me
and if I buy from a local shop, does it look like this:
Manufacturer > *Freight* > AU Distributor > AU Shop > Me
So there are the same amount of businesses involved for me to get my hands on the parts, and I would assume the Aussie distributor pays a lot less freight per item than I do when I order from OS.
But If I buy online, even when I pay heaps in freight, I can still get a part in my hands for about half the price.
One difference I can see of course is the LBS has more overheads than the online shop.
So where is the jack in price occurring?
Is the manufacturer selling to the Aussie distributor at a higher rate?
Is the Aussie distributor taking more than their US counterparts?
Is there another middle man that I dont know about to get the parts to Australia?
Or is it purely the shop covering all their costs?
Or all of the above????
I don’t think you should cop a hard time for buying parts OS, and then paying your LBS to fit them. People work long and hard for their money, and it’s not the customers fault that business has changed for the bike shops.
Totally flame me if I am wrong here, but would it be better for the shops to put pressure on the manufacturers and distributors rather than crack it when jo-rider saves himself $300 on some parts?
^^^I imagine it's to do with different volumes. US distributors would be buying a lot more stock from the manufacturers than Aussie distributors, hence they would have greater buying power and would be able to negotiate cheaper bulk buys - maybe even pass those savings on to the bike shops and consumers.
Same goes for shops. The bigger US shops like Jenson and Supergo would shift tonnes of stock and would also be able to negotiate sweet deals with the distributors.
anthonyma
15-09-2006, 12:39 PM
So where is the jack in price occurring?
Is the manufacturer selling to the Aussie distributor at a higher rate?
Is the Aussie distributor taking more than their US counterparts?
Is there another middle man that I dont know about to get the parts to Australia?
Or is it purely the shop covering all their costs?
Or all of the above????
There's another player that you've missed out here, although they aren't involved directly, and that is the federal government.
When you buy from your LBS, chances are customs / import duties have been paid by the importer, and GST is paid at the point of sale.
Also, as customs duties are paid by the importer, they potentially add their margin to the duties as well, and this is compounded once the retailer adds their margin to the wholesale price (including the duty).
When you buy from overseas, in most cases you won't have to pay either of these, and so the price is that much lower. There may be local taxes, but for example in the case of the UK, goods sent to Australia don't attract VAT.
Of course, this doesn't account for all of the 50% figure you quoted, although in my experience such discounts are found on a limited number of parts only. It certainly accounts for a large part of the price difference in a part that can be had from overseas for 80% of Aus retail.
**Disclaimer – I have no experience working in the industry**
So can someone explain something to me, there has been many threads on this topic but I still don’t have a clear picture of what is going on.
If I buy a part from OS, I assume the process works like this:
Manufacturer > US Distributor > US Shop > *Freight* > Me
and if I buy from a local shop, does it look like this:
Manufacturer > *Freight* > AU Distributor > AU Shop > Me
So there are the same amount of businesses involved for me to get my hands on the parts, and I would assume the Aussie distributor pays a lot less freight per item than I do when I order from OS.
But If I buy online, even when I pay heaps in freight, I can still get a part in my hands for about half the price.
One difference I can see of course is the LBS has more overheads than the online shop.
So where is the jack in price occurring?
Is the manufacturer selling to the Aussie distributor at a higher rate?
Is the Aussie distributor taking more than their US counterparts?
Is there another middle man that I dont know about to get the parts to Australia?
Or is it purely the shop covering all their costs?
Or all of the above????
I don’t think you should cop a hard time for buying parts OS, and then paying your LBS to fit them. People work long and hard for their money, and it’s not the customers fault that business has changed for the bike shops.
Totally flame me if I am wrong here, but would it be better for the shops to put pressure on the manufacturers and distributors rather than crack it when jo-rider saves himself $300 on some parts?
There is no need to flame you your last sentance is spot on, most shops are cracking the sads at the customer when it's the top heavy distribution structures that are casuing the problems.
the Aussie wholesalers that have got their shit together do it like this.
Factory > AU Distro > AU shop > Customer
the ones that dont do shit like this
Factory(SE Asia) > US wareshouse > AU Distro > AU shop > Customer
The things that are really cheap online usually do this
Factory > Online store > Customer
or
Factory > wholesaler > Online store (but not carried in stock) > Customer
You also have to keep "risk/reward" in mind, stocking an item in a retail store is a risk, you have to put enough margin on it that if it doesn't sell you can discount it at the end of the year.
Online stores only carry items that turn over high volumes and make good money, otherwise they re-advertise their suppliers stock, they are taking no risk on the stock so they can sell at end of year special prices all year round.
Kingswood
15-09-2006, 01:11 PM
Thanks guys, nice to get some questions answered. So maybe the Oz industry can put pressure on the higher levels, to try and pass on those "large quantity" discounts to the aussie guys, to help save some of the local industry?
Oh.. and the pizza shop comparison doesn't work for me either, cause pizza shops dont usually offer "Service and Repairs".
If a shop wanted to only fit and service parts they have sold, then they would be in their rights to do that wouldn't they? Not the best business move though.
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